The company has formulated a personalized processing operation program file, which details the specific production workflow. include:
a) Personalized operation equipment process;
b) data processing information and disposal process;
c) Handle emergency response measures in the work process.
a) Personnel irrelevant to personalized production are not allowed to enter the card post-processing area without permission. Cards and cardholder information are not fully displayed on the operating computer. Personalized data cannot be modified after being set in the data room.
b) At the front and end of each process, the equipment operator does not know the specific number of cards;
c) The personalization process strictly implements digital management. Each production process flow has audit control records. The contents of these audit control records include engineering order number, customer name, card type, etc. For each processing function, the following records are included: the number of initially issued cards, the remaining number of cards from the previous period, the number of cards handed over, the number of cards returned to the vault, the number of rejected cards, the number of sample/test cards, and personalization equipment Name and its work record, operator's signature, date, time, reviewer's signature, etc.;
d) All personal processing equipment blockages and failures have corresponding records, and the records are kept for three months, including the following: operator name, reviewer's signature, equipment name, construction order number, date, time, cause of failure, etc.;
e) There are at least two people present at all card production sites (including non-contact IC card personalization production), and the system login must be double-controlled.
f) The data operator decrypts the received data, converts the data into a production format, and then transmits it to the computer of the personalization device, and only after the production file sent to the personalization computer last time is deleted can a new production file be sent; The data in the production process will be deleted under the supervision of the monitor on duty and have audit records.
g) Only authorized machine operators can call the data in the production format on the personalized equipment for production.
a) Strict digital management and timely registration of all cards stored in the warehouse. All the cards in and out of the library are checked in quantity and are counted with the participation of the Finance Department at the end of each month.
b) Cards that have been released but not used are required to be returned to the vault for storage in time after the personalized production is completed;
c) The card being processed must be the responsibility of the operator and ensure its safety. If there is a work or equipment failure, the site must be cleared in time, and the card should be placed in a special cabinet for clearing the site.
d) Cards that have not yet been personalized (white cards) are stored in the vault.
1. The production management is strictly in accordance with the safety norms of MasterCard International Credit Card Organization and the international management system, setting up a special person to be responsible for the retention and destruction of waste products and setting a special time for waste treatment;
2. The retention of waste products is placed in a high-security area that fully complies with the regulations of MasterCard International Credit Card Organization and the international management system by special security personnel, waiting for the customer's processing arrangement;
3. The destruction of waste products must be carried out in a double-pipe manner under the monitoring of closed-circuit television. After verification, special security personnel use advanced card shredding machines in the shredding room to shred, and ensure that personnel from three or more departments of production, safety, and warehouse management are present and responsible, and sign the executor and witnesses to implement the responsibility to people. At the same time, the entire process is recorded and archived for customer inquiries.
4. Our company has established a strict safety procedure for card shredding, requiring shredding personnel not to leave the shredding room within the shredding time, and not allowing any finished cards to fall into waste bags, etc., to ensure the safety of products and the interests of customers.
5. Make detailed records for each destruction, and the records are included in the digital management files; the destruction records are kept for at least 18 months.
1. The company implements comprehensive quality management in strict accordance with the ISO9001:2015 quality management system, ISO14001:2015 environmental management system, and ISO45001:2018 occupational health and safety management system standards. Our quality policy is: efficiency, integrity, satisfaction Customer needs, continuous improvement, provide quality service!
2. Carry out incoming inspection according to relevant inspection standards and operation instructions of MasterCard International Credit Card Organization and International Management System Certification, so that the products meet the standard requirements.
3. Formulate detailed production operation instructions and process flow sheets, and use them to inspect the production process and prevent errors.
4. Carry out shipment inspection according to the relevant inspection standards of smart cards and relevant inspection operation instructions to prevent unqualified products from flowing into the hands of customers.
5. Established a complete procedure for customer complaints and receiving, processing, tracking and summarizing to better meet customer needs.
6. A quality spot check mechanism has been established with detailed spot check records.
7. Strengthen employee education, establish relevant systems to protect the confidentiality of cardholders' personal information, and protect cardholders' personal privacy information.
